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GOT A QUESTION, IDEA, OR SOMETHING ELSE ON YOUR MIND? WE’RE ALWAYS HAPPY TO HEAR FROM YOU — AND YES, WE’LL ALWAYS REPLY. WHETHER IT’S ABOUT AN EVENT, A COLLAB, OR SOMETHING TOTALLY UNEXPECTED, YOU KNOW WHERE TO FIND US.

FAQ

Maybe your answer’s already here

How do I personalize my ticket(s)?

AFTER COMPLETING YOUR PURCHASE, YOU’LL RECEIVE A CONFIRMATION EMAIL FROM CM OR YOURTICKETPROVIDER. THIS EMAIL WON’T CONTAIN YOUR TICKET(S) YET. YOU’LL NEED TO PERSONALIZE THEM FIRST.

The email includes instructions on how and when to personalize. Each ticket must be personalized with the attendee’s full name and email address, matching their valid ID.

I lost my ticket, what now?

First, search your inbox (and spam folder) for ‘CM’ or ‘Yourticketprovider.’ Still can’t find it? Send an email to info@happygroup.nl with the subject line: ‘I lost my ticket’. Include your email address and, if possible, an alternative email address so we can resend the confirmation or tickets.

Where can I buy tickets?

Only purchase tickets from our official website: the Happy Feelings site.

This guarantees a fair price and valid tickets.

If the event is sold out, check www.ticketswap.com, the only trusted resale platform we recommend.

All tickets will be scanned at entry to ensure they’re genuine.

What is Ticket Guarantee and how does it work?

Ticket Guarantee is an optional service you can add during checkout. It allows you to cancel your tickets if needed.

The cost is 8.23% of your total order. Full terms and conditions for refunds are available here:

👉 https://www.cm.com/ticket-guarantee

Prefer to get in touch directly?

SEND US AN EMAIL OR FILL OUT THE CONTACT FORM — WE’LL GET BACK TO YOU AS SOON AS WE CAN.